Effective date: November 10, 2026
This Privacy Policy explains how One Realm LLC ("we," "us" or "our") collects, uses and protects information when you play EmberScale (the "Game"). By playing the Game, you agree to this policy.
Account information. When you first open the Game, our service provider Unity creates an anonymous player ID so your progress can be saved. If you choose to sign in with Apple or with a Unity account, we receive an account identifier from that provider. Depending on your choices, we may also receive your name and email address. If you use Apple's "Hide My Email" option, we receive a private relay address instead. We never receive your Apple or Unity password.
Game progress. We store your saved game data, such as levels, campaign progress, in-game currency, gear, upgrades, unlocked heroes, settings and the time of your last save.
Game progress checks. To keep the Game fair, the Game sends our servers a summary of your progress when you pause or close it: your balances of Gold, Embers, Shards and Ore, counts of the gear you own, and a short record of each run you finished (the stage reached, how long it lasted, enemies defeated, whether you won, and the gear found by rarity). We compare these with what the Game could have awarded. If something does not add up, we may restore your balances to the last valid state. This data is stored with your saved game data under your anonymous player ID.
Usage analytics (optional). The first time you open the Game, it asks whether you want to share usage data. If you accept, the Game sends usage events to Unity Analytics: when you start and finish a run (stage, duration, kills, win or loss and drops by rarity) and when you make a purchase (the product), together with a device and install identifier, device model, operating system and app version, language, country and session information. If you decline, none of this is sent. You can change your choice at any time in Settings → Privacy → Share usage data.
Purchases. Gems are sold as optional in-app purchases through the Apple App Store or Google Play. The store processes your payment and we never see your card or billing details. We receive a record of each purchase (the product, the time and the store's transaction ID), and we keep a purchase history and your Gems balance on our servers so that purchases are credited once, can be checked, and can be restored if something goes wrong. You can see your own purchase history in Settings → Guide → Purchase history.
Moving Gems to your account. If you buy Gems as a guest and then sign in to an account, the Game asks whether to move your guest Gems (and any running boosts) to that account. If you agree, our servers move them once and keep a record of the move (the amount, the time, and the guest and account player IDs). The guest balance is then empty. If you sign out, your progress is first backed up to your account and this device starts again as a new guest.
Age. On first launch the Game asks for your birth year to confirm you are 13 or older. If you are under 13, nothing is saved and no account is created.
Technical information. Our service providers automatically process basic technical data needed to run the Game's online features, such as your device model, operating system version, app version and IP address.
We do not collect your precise location, contacts, photos or payment card details, and we do not sell your personal information.
We share information only with providers that help us run the Game:
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a merger, acquisition or sale of assets.
We keep your account and game progress for as long as your account exists. When you delete your account, we delete your account and saved game data within 30 days. Some data may remain for a limited time in backups or where we must keep it by law. Records of purchases and Gems moves (the product or amount, time and store transaction ID) are a financial record: we keep them after you delete your account, for as long as needed for accounting, tax, fraud prevention and dispute handling. They may include your anonymous player ID.
You can delete your account and the data tied to it at any time. Playing as a guest does not create an account, so there is nothing to delete unless you signed in. You can delete your account in either of these ways.
In the Game (instant):
By email: if you cannot open the Game (for example, you uninstalled it), email hello@onerealmllc.com with the subject "EmberScale account deletion". Include the player ID shown in Settings → Account if you have it. We will confirm the request and delete the account within 30 days.
What happens: deletion removes your account, saved progress, Gems balance and the link to your Apple or Unity sign-in. It is permanent and cannot be undone. Gems you have not spent are lost, and deleting your account does not refund purchases (refund requests go to Apple or Google). Records of purchases are kept as described in section 4. The same instructions are on our account deletion page.
If you used Sign in with Apple, you can also stop sharing with the Game in your device's Settings under your Apple ID → Sign in with Apple.
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing. This includes rights under the California Consumer Privacy Act (CCPA) and the EU and UK General Data Protection Regulation (GDPR). To make a request, email hello@onerealmllc.com. We will not discriminate against you for exercising these rights.
If you are in the European Economic Area or the United Kingdom, we process your information to perform our agreement with you (providing the Game and saving your progress), for our legitimate interests (security, preventing cheating, improving the Game), and to comply with the law. You may also lodge a complaint with your local data protection authority.
The Game is intended for players 13 and older and is not directed to children under 13. Consistent with the U.S. Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. The Game asks for your age on first launch, and players under 13 cannot use it.
If we learn that we have collected personal information from a child under 13, we will delete it promptly. If you are a parent or guardian and believe your child under 13 has given us information, contact us at hello@onerealmllc.com with the player ID shown in Settings → Account, and we will delete the account and its data.
We use reasonable safeguards, and rely on providers that use industry-standard security, to protect your information. No system is perfectly secure. Your information may be processed in the United States and other countries where our providers operate, which may have different data protection laws than your own.
We may update this policy from time to time. When we do, we will change the effective date above and, for significant changes, notify you in the Game.
One Realm LLC
Email: hello@onerealmllc.com